Engagement Terms and Conditions
These Engagement Terms and Conditions govern all services performed for the Client by Alliant RigServ, LLC dba ALLSERV (“ALLSERV”) and its employees, contractors, or representatives (collectively, the “Services”).
By accepting a proposal or engaging ALLSERV to perform Services, the Client agrees to these terms unless otherwise agreed in writing.
FEES
Unless otherwise agreed in writing, ALLSERV’s fees will be based on its standard pricing schedule, a copy of which is available upon request.
If an engagement is terminated prior to completion, ALLSERV shall be entitled to payment for all Services performed and expenses incurred up to the date of termination.
Projects involving on-site staffing are subject to minimum daily charges based on the scheduled staffing levels for the engagement. Daily minimum charges apply regardless of actual hours worked if site conditions, project readiness, or Client scheduling changes limit utilization of assigned staff.
ALLSERV reserves the right to adjust project fees if the scope of work materially changes from the original proposal.
All payments made by credit card are subject to an additional processing fee of 2.9% of the total transaction amount.
PROJECT SCHEDULING
Project dates are reserved specifically for the Client once an engagement has been confirmed. Staffing resources, travel arrangements, and equipment may be committed in advance to support the scheduled engagement.
RESCHEDULING
If the Client requests a change to the scheduled project start date:
- More than 14 days prior to the start date: ALLSERV will make reasonable efforts to accommodate the change without additional fees.
- Within 14 days of the scheduled start date: a change fee equal to 15% of the estimated project value may be applied.
- Within 7 days of the scheduled start date: a change fee equal to 25% of the estimated project value will be invoiced.
Any non-refundable travel, lodging, or third-party costs incurred prior to the change will also be billed to the Client.
CANCELLATION
If the Client cancels a confirmed engagement:
- More than 14 days prior to the start date: no cancellation fee will apply.
- Within 14 days of the start date: a cancellation fee of 25% of the estimated project value may be charged.
- Within 7 days of the start date: a cancellation fee of 50% of the estimated project value will be charged.
Any non-refundable expenses incurred prior to cancellation will also be invoiced to the Client.
DEPOSITS
ALLSERV reserves the right to require a deposit prior to scheduling or commencement of work.
Unless otherwise agreed in writing, the standard deposit is 50% of the estimated project value, payable prior to project scheduling confirmation.
Deposits will be applied toward the final project invoice. If a project is cancelled after a deposit has been paid, applicable cancellation fees and incurred expenses may be deducted from the deposit.
PURCHASE ORDERS
If the Client requires a Purchase Order (“PO”) for invoicing purposes, the PO must be issued prior to the project start date.
Failure to provide a required PO will not delay the Client’s obligation to pay invoices in accordance with these terms.
EXPENSES
Invoices for expenses, including travel, goods, and services purchased on the Client’s behalf, shall include a 15% administrative fee unless otherwise agreed in writing.
This fee covers overhead and administrative costs associated with procurement, travel coordination, expense management, and invoice processing.
TRAVEL
Travel required to mobilize or demobilize project teams may be billed as specified in the proposal.
Travel days may be billed at the applicable daily rate or a reduced travel rate depending on the project scope, location, and staffing requirements.
Travel-related expenses including airfare, lodging, ground transportation, and per diem may be invoiced to the Client in accordance with the expense’s provisions of these terms.
PAYMENT TERMS
Invoices are payable within 30 calendar days of issue unless otherwise agreed in writing.
ALLSERV reserves the right to charge interest on overdue amounts at a rate of 5% per month or the maximum amount permitted by law, whichever is lower.
ALLSERV may suspend work if invoices become materially overdue.
STAFFING
ALLSERV staff undergo periodic training and take annual leave. While ALLSERV will endeavor to avoid disruption to project progress, short absences may occur.
ALLSERV may substitute staff at its discretion. When substitutions occur, ALLSERV will endeavor to provide reasonable notice and assign personnel with comparable qualifications.
The Client shall not directly or indirectly solicit or offer employment to any ALLSERV employee involved in the engagement during the project and for six (6) months following the completion of the engagement.
Violation of this provision will result in liquidated damages equal to four months of fees at the applicable standard charge rate for the individual concerned.
CLIENT OBLIGATIONS
The Client shall provide reasonable and timely assistance to enable ALLSERV to perform the Services, including access to facilities, personnel, systems, and relevant information.
The Client is responsible for ensuring that the project site is prepared and operational at the scheduled start time. If site conditions prevent ALLSERV from performing Services as scheduled, applicable daily minimum charges may apply and the engagement may be rescheduled subject to the scheduling provisions above.
The Client must promptly notify ALLSERV of any material changes to project scope, operational conditions, or information previously provided.
SAFETY AND SITE CONDITIONS
ALLSERV personnel will comply with the Client’s reasonable site safety policies while performing Services at the Client’s facilities.
The Client is responsible for maintaining a safe working environment and for informing ALLSERV in advance of any known hazards, required safety training, or personal protective equipment necessary to access the work site.
ALLSERV reserves the right to suspend or delay Services if site conditions present a reasonable risk to personnel safety. Delays resulting from unsafe conditions or lack of site readiness may be subject to applicable daily minimum charges and rescheduling provisions.
INVENTORY HANDLING
ALLSERV personnel may handle, move, or count inventory items solely for the purpose of performing the Services. The Client retains responsibility for inventory ownership, storage conditions, and operational control of materials at all times.
ALLSERV shall not be responsible for loss, damage, or misplacement of inventory except in cases of proven negligence by ALLSERV personnel.
DATA ACCURACY AND SYSTEM LIMITATIONS
ALLSERV Services may include physical inventory counts, data collection, and reconciliation support. While ALLSERV will perform these Services using commercially reasonable care and established methodologies, the accuracy of results may depend on the quality and completeness of information provided by the Client and the condition of the Client’s systems and processes.
ALLSERV does not warrant or guarantee the accuracy or performance of the Client’s inventory systems, enterprise resource planning systems, or related software platforms.
Any reconciliation reports, observations, or recommendations provided by ALLSERV are intended to support the Client’s internal processes. The Client remains responsible for inventory valuation, financial reporting, and operational decisions based on the results of the Services.
CONFIDENTIALITY
ALLSERV will keep confidential all non-public information provided by the Client in connection with the engagement.
The Client agrees to maintain confidentiality regarding ALLSERV methodologies, processes, technology, and proprietary materials used to deliver the Services.
Unless otherwise requested in writing, ALLSERV may reference the Client in proposals or marketing materials.
INTELLECTUAL PROPERTY
FORCE MAJEURE
Neither party shall be liable for failure or delay in performing its obligations under this agreement if such failure or delay results from events beyond its reasonable control.
Such events may include acts of God, severe weather, natural disasters, labor disputes, plant shutdowns, government actions, transportation disruptions, pandemics, or failures of utilities or communications infrastructure.
If such an event occurs, the affected party will notify the other party as soon as reasonably practicable, and the parties will cooperate in good faith to reschedule or adjust the engagement as necessary.
Any Services performed prior to the occurrence of such an event, as well as any non-refundable expenses incurred, shall remain payable.
VALIDITY OF PROPOSALS
Unless otherwise stated, proposals issued by ALLSERV remain valid for 30 days from the date of issue.
ENTIRE AGREEMENT
These Engagement Terms and Conditions, together with the applicable proposal or letter of engagement, constitute an entire agreement between the parties regarding the Services.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These terms shall prevail over any conflicting terms contained in the Client’s purchasing documents unless otherwise agreed in writing by both parties.